Managing Your Team & Billing in Mutiny

Mutiny uses a seat-based model with a shared AI credit pool. Each person on your team can have a seat, and everyone draws from one shared pool of credits to power AI features. Here's everything you need to know to manage your workspace, understand your plan, and keep things running smoothly.

What is a Credit?

A credit is one turn with the AI agent, meaning every time you send the agent a task or message, one credit is used. Credits are shared across your entire team from a single pool, so you never have to think about individual allocations. If you find that your team uses a lot of AI credits, your account owner can increase your monthly AI credit total.

In Account Studio, credits work slightly differently: 1 credit covers 50 enrichments (one enrichment = one cell in one row). Credits are pooled across the team, so if two people each run enrichments that together hit 50, one credit gets deducted automatically.

Plans at a Glance

Every workspace is on one of three plans. Owners can view the current plan and make changes from Settings → Billing.

Note: Seats are billed per user.

Free — $0 5 credits/day, up to 30/month. Includes unlimited templates, unlimited library, and up to 5 seats.

Business — $50/user/month 50 credits/user/month, pooled across your team. Includes unlimited templates, custom domain, integrations, password protection, and add as many seats as needed (billed per user) or credit packs.

Enterprise — $30k min, annual Same features as Business. Adds SSO, custom DPA, Salesforce integration, a dedicated CSM and more.

💡 Unused credits roll over for one month. Rollover credits are always used first.

Mutiny Pricing Page: https://www.mutinyhq.com/pricing

Understanding Roles & Permissions

Every person in your workspace has a role that determines what they can see and do. Owners assign roles when inviting someone or can update them anytime from Settings → Team members.

Owner — Full access: manage billing, users, settings, and everything else.

Admin — Can change roles, edit page settings, and set up integrations and SSO. Cannot change billing or modify Owner accounts.

User — Can use the product and set up integrations. No access to team management or billing.

Managing Your Team

Head to Settings → Team members to see everyone in your workspace, their status, and their role. From here, Owners and Admins can invite new members, update roles, or remove people from the workspace.

The team page shows every member in your workspace, along with their current role and status. You can use this view to get a quick snapshot of who has access and what level of permissions they have.

Inviting New Members

To invite someone, enter their email address in the invite members field and select their role from the dropdown. A seat is counted as occupied as soon as the invite is sent, so you do not need to wait for them to accept before that seat is reflected in your plan.

Removing Members

When someone leaves your team, you can remove them from this same page. Their access is revoked immediately upon removal. You can revoke an invite or delete a user by using the ... menu on the desired user

Setting Credit Caps Per User

Admins can set a monthly credit cap for individual users, which limits how much of the shared AI credit pool any one person can use in a given month. This is useful for making sure credits are distributed evenly across the team rather than concentrated among a few heavy users.

Managing Billing

Owners can access all billing details from Settings → Billing. Here you'll find your current plan summary, renewal date, payment method on file, and a full invoice history with downloadable PDFs. You can upgrade your plan, update your payment method, or cancel your subscription directly from this page.

Self-serve accounts can choose between monthly and pay by credit card. If you're on a contract or Enterprise plan, billing is managed through your account team. Any changes to billing (upgrades, cancellations, payment method updates) will trigger a confirmation email to the workspace Owner.

Adding Credits

If you have used up all your credits for the month, users with the Owner role can add monthly credits via the Billing page in the settings.

Switching Between Workspaces

If you belong to more than one Mutiny workspace, you can switch between them using the org switcher. Just click your avatar in the bottom left corner. You can also create a new workspace from the switcher, which will walk you through onboarding. If you're ever removed from all your workspaces, you'll be taken through the onboarding flow to create or join a new one.

Need Help?

If you have questions or need help, the Mutiny Support team is here for you! You can submit a support ticket using the Submit a ticket button at the top of this page, or reach us at support@mutinyhq.com.