How data sources for Lists interact

Mutiny stores backend records of your accounts and contacts to keep an updated source of attributes. The current data for account and contact attributes can vary depending on the different data sources present.

CSV uploads serve as the highest priority and can override data from other sources. For example, if you upload a CSV with attributes that you are getting dynamically from Salesforce, the CSV's data will take precedence.

When to use CSVs as a data source

Because CSVs take the highest priority and overwrite other data, we suggest using them when adding additional data to accounts you do not have available in other sources or fixing incorrect data.

When you upload CSV data, it’s not used solely in the list. It will become part of the Mutiny data source and impact any experiences using the fields that were updated. For example, if you previously used Company Name and then uploaded a CSV with new Company Names, the new values would be present in the existing experiences using Company Name.

Editing Lists by uploading new files

We provide a feature in Account Studio to upload another file and overwrite the data. This can be helpful to update or remove values present in the List. 

To upload a CSV and update account data, access the List from Account Studio using the dropdown menu

With the desired list selected, click the Import button in the toolbar. This will bring up an upload modal where you can upload your CSV

More on managing your lists can be found here: Creating and Managing Lists in Account Studio

Uploading data for Accounts with multiple domains

Separate Accounts for Each Domain

Example: 
MutinyUS > www.mutinyus.com 
MutinyEU > www.mutinyeu.com

When you have multiple accounts and each has a separate domain, you will create a new row for each on the uploaded CSV. Mutiny will then have a unique record per account.

Single Account for Multiple Domains

Example:

Mutiny > www.mutinyus.com, www.mutinyeu.com, www.mutinyja.com

When you have a single account that includes multiple domains, the domain will either be from a CSV or the most recently updated data source.

Single Domain for Multiple Accounts

Example:

MutinyUS > www.mutiny.com 
MutinyEU > www.mutiny.com

In this case, Mutiny will have a single account record that will change based on the most recently updated account. If these accounts exist in Salesforce, the account that is the most recently updated will be present in Mutiny's account record.

Need Help?

If you have questions or need help, the Mutiny Support team is here for you!  You can submit a support ticket at the bottom of this page or reach us at support@mutinyhq.com.